Support & Service

Professional technical team, Sevice on different steps

 

Complete, comprehensive and reliable service

As few in China which is capable of producing all components on our own, we have strict quality controller, comprehensive technical support and shorter lead time.SOKOYO has taken part in establishing the Technical Criterions for Solar Outdoor Lighting With more than 20 professional engineers, SOKOYO provides customers with comprehensive, professional technical support and standardized production and processing services because of our professional technical team.

ODM & OEM

SOKOYO is willing to and is capable to provide reliable ODM & OEM service for oversea customers with experienced engineer and technician team and advanced equipment.
We have in China solar panels photovoltaic plant, lithium battery production plant, LED production plant, light pole production plant, can achieve annual output of 300,000 sets of solar street lights production

7 Days’ Production Time

We promise to send the lights out from our factory in 7 days upon receipt the payment for less than 200pcs of our specified models.

Global Service Network

We will set up a global service network. We have set up service offices in Senegal and Benin, Africa, and will set up solar street service outlets in the Middle East, Dubai, Southeast Asia, Philippines, Latin America and Brazil in the future

Technical support

We provide technical supports for system design, installation as well as maintenance.

Installation training

With professional engineer team, on-site installation training and technical guidance are available.

After sale

Within the warranty period, we will respond in 24 hours if anything goes wrong, and then come up with a solution as soon as possible. We will provide accessories for free if there is any defective product.