Warranty Policy

Warranty Policy


Warranty Policy

WARRANTY CERTIFICATE


To dear customers:

 

SOKOYO has passed ISO9001 International Quality Management System. All products among the system are guaranteed, controlled, and carried out.

 

Warranty

SOKOYO will provide the following warranty for any product problems exclude those caused by human errors or force majeure.

 

A. SOKOYO provides 3 years warranty for the entire system and replaces it with new spares for free in case of quality problems.

B. SOKOYO provides technical guidance and will respond to problems or requests in 24 working hours.

C. Warranty time starts from BL date.

 

Return and Warranty Service Process

Please contact SOKOYO when seeking warranty service and provide the following information with your request: (a) PI number, (b) serial number, (c) problem description with photos. In the scope of warranty, SOKOYO will send a new replacement part once problems are confirmed.

 

Disclaimers

A. SOKOYO will not be responsible for any damages caused by natural disasters including earthquakes, flood, thunder, fire, etc. nor shall it be responsible for damage or loss from theft, accidents, or improper use.

B. SOKOYO should not assume any responsibility for any damages caused by components from other suppliers.

C. The solar light system shall be installed in accordance with SOKOYO'S installation instructions. SOKOYO shall not be liable for any damage caused by any violations of the instruction.

 

Any variation(s) to the above warranty must be in writing and mutually acceptable by SOKOYO and the other Parties.

 

Manufacturer: JIANGSU SOKOYO SOLAR LIGHTING CO., LTD


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