After-Sale Service

After-Sale Service


JIANGSU SOKOYO SOLAR LIGHTING CO.,LTD

After-sales commitment

 

Our company makes the following solemn promises to the products sent out:


01

If there is a malfunction to our street solar LED lights, we will come back to you within 24 hours upon the moment we receive a message from you, no matter it is within or beyond our warranty time.

After-Sale Service

02

Installation guidance and technical training service are usually free, you may need to cover traveling cost if you want On-site installation guidance and technical training service from our engineers.

After-Sale Service

03

Our warranty time is usually 3 years against the BL date. SOKOYO will replace the damaged components and fix the problem at our expense if it is within our warranty time.

After-Sale Service

04

If the lamp is damaged and it is beyond our warranty time, we may charge some cost for sending new replacement, and shipping freight will also be on your account. 

After-Sale Service

05

If the light is damaged by force majeure and it is still within our warranty time, then the cost price will be charged for new maintenance.


JIANGSU SOKOYO SOLAR LIGHTING CO., LTD.

After-Sale Service


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If you have any product inquiries or seek for technical support and after-service support, please feel free to contact SOKOYO.